Maintenance

Maintenance and servicing tailored to your needs.

In order to ensure that your system is in full working order and fit for purpose, We would encourage all customers to sign up to our Annual Maintenance Service Level Agreement. Through signing up to one of the three packages on offer this would provide you with peace of mind that you have access to a dedicated security specialist to assist with your every need. The cost of this service would be determined by the size and complexity of your system. For further information please get in touch with us

Standard
Maintenance

Provides routine maintenance and access to our call out services, 24 hours a day. Call-out, labour and materials charges will apply.

Standard Plus
Maintenance

Provides the benefits of Standard but also covers all materials (excluding consumables).

Comprehensive
Maintenance

Provides full servicing including call-out charges, labour, supply and fitting of replacement parts for faults and general wear and tear (excluding consumables) and firmware upgrades on GSS system.

Our Packages

Service	Standard	Standard +
Support 24/7 Telephone support from our engineer on call.
Availability Engineers available 24/7/365 *Subject to additional charges and engineer availability.	*	*
Response Levels – Intruder / Access Available Mon-Fri (8.30am – 4.30pm) (This could be remote or physical depending on fault) 8 hour service engineering support.
4 Hour Service Engineering Support
Response levels – Barrier/Gate (This could be remote or physical depending on fault) 8 hour service engineering support.
Physical & Remote Inspections Number & type of routine depends on system type & connection.
Adjustment Minor System/Programming adjustments during inspection.
Warranty 12 months warranty for new equipment *(Unless otherwise stated)	*	*
Security Review Free Security Review
Call-out/Labour charges Engineer call-out charges included.
Materials Replacement parts fitted free (failure due to fault & general wear & tear).
Free Upgrades Firmware upgrades free on GSS equipment.

Standard

Support 24/7
Telephone support from our engineer on call.
Availability
Engineers available 24/7/365
Subject to additional charges and engineer availability.
Response Levels - Intruder/Access/Access Available Mon-Fri (8.30am – 4.30pm)
(This could be remote or physical depending on fault)
8 hour service engineering support.
Response levels – Barrier/Gate
(This could be remote or physical depending on fault)
8 hour service engineering support
Physical & Remote Inspections
Number & type of routine depends on system type & connection.
Adjustments
Minor system/Programming adjustments during inspection.
Warranty
12 months warranty for new equipment
(Unless otherwise stated).
Security Review
Free Security Review.

Standard +

Support 24/7
Telephone support from our engineer on call.
Availability
Engineers available 24/7/365
Subject to additional charges and engineer availability.
Response Levels - Intruder/Access/Access Available Mon-Fri (8.30am – 4.30pm)
(This could be remote or physical depending on fault) 8 hour service engineering support.
Response levels – Barrier/Gate
(This could be remote or physical depending on fault) 8 hour service engineering support.
Physical & Remote Inspections
Number & type of routine depends on system type & connection.
Adjustments
Minor system/Programming adjustments during inspection.
Warranty
12 months warranty for new equipment (unless otherwise stated).
Security Review
Free Security Review.
Materials
Replacement parts fitted free (failure due to fault & general wear & tear).
Free Upgrades
Firmware upgrades free on GSS equipment.

Comprehensive

Support 24/7
Telephone support from our engineer on call.
Availability
Engineers available 24/7/365.
4 Hour Service Engineering Support
Response levels – Barrier/Gate
(This could be remote or physical depending on fault) 8 hour service engineering support.
Physical & Remote Inspections
Number & type of routine depends on system type & connection.
Adjustments
Minor system/Programming adjustments during inspection.
Warranty
12 months warranty for new equipment (unless otherwise stated).
Security Review
Free Security Review.
Call-out/Labour charges
Engineer call-out charges included.
Materials
Replacement parts fitted free (failure due to fault & general wear & tear).
Free Upgrades
Firmware upgrades free on GSS equipment.

We’re CSS. Your security is our business.

Get in touch. Book your free survey.

Book Free Survey

Contact Us

T: 08082 247 365
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Commercial Security Systems
48-49 Zoar Street,
Dudley West Midlands.
DY3 2PA.

Company Number: 06538903

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